Vijit's Opinion

With almost 5 years of customer support experience with me, I thought I should share my views on customer service with everyone. So, here I am writing an article in my blog after a long long time. Customer support according to me is the best means of advertisement for a business. I feel quality customer service helps retain existing customers and the good will generated attracts more customers towards your firm. And if you don't provide quality customer service, existing customers will start looking for other options and disuade potential customers as well. I have also learned that most customers do not mind if their problem is not resolved at the very first instance. For them what matters is that someone is listening to them and empathizing with them. Also, customers hate to keep following up on an issue. If the follow up initiative is taken by the firm, the customer feels really good. Customer support is less of talking and more of listening. The reason why listening is important...

The Federal Cabinet secretary K. M . Chandrashekar in his letter to the ministers directed against being part of the function organized by the Gandhi Peace Foundation and the All India Parliamentary Forum for Tibet to honour the Tibetan spiritual leader, Dalai Lama. The reason being that it is not in conformity to the government's foreign policy. One of the prime reasons the Left parties are opposing the Indo-US nuclear deal is to ensure that another nation (US) does not have influence on India's foreign policy. However, the decision to ensure that ministers of Indian Government are not part of a function to honour Dalai Lama, the goverment was trying to please China. Is this not allowing a foreign nation to have influence on our foreign policy? Is this what the left parties mean by independent foreign policy? The Left parties are all for pro China government policies just because of the fact that a communist government is ruling there. I have nothing against China. I feel that...

A leader should be a father when it comes to discipline. He/she should be a mother when it comes to caring. A teacher when it comes to imparting knowledge. A guide when it comes to showing the right path. A friend when it comes to personal issues. A leader is someone who leads from the front. He should set an example so that people follow him with faith. If he expects his team to be sincere and committed to work, he will have to show the same sincerity and commitment towards work. If a leader expects his team to do whatever work is assigned to him, then he too should take up any task when the situation demands so that the team feels motivated. A leader should be a great listener and a good observer too. He should be patience personified. He should be proactive in making decisions and solving problems. He should have a democratic approach towards decision making. When he involves his team in decision making, he makes them feel important. This will reflect in the way they approach their ...

The UPA government which was so vocal about seeing the Indo-US Nuclear Deal go through, ultimately bogs down to the Left parties demands. They are not ready for elections and if they went through with the formalities for the deal, election was inevitable. However, my concern is not about the Nuclear deal falling flat. My issue here is that if the Left parties were so concerned about national security what were they doing when these talks were initiated by the UPA. At that time no one opposed. All the time, energy and money spent for the deal is now a big waste of public money. The fear of election, the fear of losing the government all resulted in the UPA taking an about turn. The honourable Prime Minister of India, Dr. Manmohan Singh and the President of the Congress party, Ms. Sonia Gandhi both were very vocal in their support for the deal. But now it is all history. Now India is in a very embarassing situation. The world was watching all the events very closely. It is only the Left ...

It hurts to see a state government and the judiciary at logger heads with each other. This is what is happening because of the stand taken by M. Karunanidhi, the Chief minister of Tamilnadu and the veteran leader of the DMK over the Sethusamundaram project. It all started after the Archaelogical survey of India (ASI) filed an affidavit on Ram Setu (Ram Setu or Adam's bridge is believed to be a bridge made by Lord Rama to cross over to Lanka in his efforts to rescue his wife Sita). The ASI questioned the very existence of Ram in it's affidavit. This prompted a huge backlash from BJP. After all Ram had helped them gain power. The Vishwa Hindu Parishad too came out strongly against the affidavit. They strongly opposed the affidavit filed by the ASI. The UPA government withdrew the affidavit immediately as it hurt the religious sentiments and faith of the Hindus. But the Chief Minister of Tamil Nadu continued to question the existence of Ram. He went to the extent of saying that w...

India beats Pakistan to claim the first ever 20-20 World Cup Title. The Final match was a roller-coaster ride. Pakistan looked in control after it restricted India to a total of 157 in 20 overs. It also looked in control when Imran Nazir was hitting the Indian bowlers to all parts of the ground. However, after his exit India was back in the game and seemed to be cruising along to victory. But then Misbah-ul-haq was standing tall and he almost swung the pendulum in Pakistan's favour. Just when Indian fans were thinking that the match is lost, Misbah-ul-haq's wicket falls and India wins. How it all began? India won the toss and elected to bat first. It is always crucial to win the toss and elect to bat in an important match. Chasing in a world cup final is not easy at all. Mahendra Singh Dhoni once again took the wise decision of batting first. However, the Pakistan bowlers bowled a tight line and length and never let India to take charge. Yusuf Pathan came in as a replacement to...

Unlike the first semifinal of the first ever 20-20 World Cup played between Pakistan and Newzealand, the second semi final played between India and Australia was a thriller. It was the clash of the titans. Indian captain Mahendra Singh Dhoni won the toss and decided to bat first. It was a wise decision to take because chasing in big matches is not easy at all. Virender Sehwag and Gautam Gambhir started off slowly but steadily. They didn't add runs quickly but they ensured that wickets were intact. After the exit of the openers the six hitter Yuvraj Singh and Robin Uthappa took charge of the situation. Yuvraj started off from where he left in the match against England. He had hit the fastest fifty ever in any form of the game against England. Six sixes were hit by him in one over of Stuart Broad. In the match against Australia too he started hitting sixes at ease and one of the sixes he hit was the longest by any batsman. The ball travelled 116 metres. Yuvraj scored 70 of just 30 ba...

India beat Pakistan to win the first encounter between the two in the 20-20 World Cup. India Pakistan encounters have always been closely fought and it just cannot get better than this. The match was a tie but unlike in other forms of cricket, 20-20 matches now have a way to decide the winner by bowl-out similar to penalty shoot outs in football. India was put into bat by Shoaib Malik, the captain of Pakistan after winning the toss. India lost four wickets in quick succession. But Robin Uthappa or should I say Robinhood hit few sixes to bring India back into the match. Mahendra Singh Dhoni, the Indian captain for the shorter version of the game too played a solid innings. In the end Irfan Pathan hit few sixes and Ajit Agarkar hit some boundaries and brought India to a respectable total of 141 runs. Mohammad Asif was the pick of the bowler with 4 wickets for just 18 runs. He was awarded the Man of the match though his efforts were in vain since Pakistan lost the match. India bowled and...

In the information world of today, the media plays a big role in influencing the society. Indian government is very much liberal when it comes to the media. However, today the media especially the news channels are stooping too low to increase their TRP ratings. At times I fail to realize that I am watching a news channel and not an entertainment channel. I understand that there is nothing wrong in reporting of popular reality shows on news channels. However, today these news channels end up devoting more than an hour on telecasting video shoots of reality shows. Is this what news channels are supposed to do? A very recent incident of how 16 year old Adnan's Patrawala's killing was somehow influenced by the role played by news channels is the best example of how things could go wrong if the media does not behave in a responsible manner. Adnan met 3 guys in some Pool club 6 months ago. By these regular meet they came to know all about Adnan & they planned to trap him. They c...

Adulterated food and the magnitude and scope of adulteration is a big cause of concern. Adulteration of milk and milk products, synthetic milk and milk products being sold, dead chicken from farms making their way to the kitchens of restaurants are a big threat to the health and well-being of society. Just for the sake of making quick money people are risking the lifes of so many. They do not realize that the same adulterated food made by them could end up in their food chain by some way or the other. And the money earned by them making and selling adulterated food might not save them from the consequences caused due to consumption of such food. I hope the administration takes note of this and takes steps to ensure that quality of food products are not compromised with.

I do not understand the Left parties. I never did and I have stopped trying to. What were the left parties doing when the Indian government started negotiations with the US government on the Indo-US nuclear deal? Were they sleeping? When the deal is in the final stage they wake up from their slumber and are opposing the deal. They consider this as an opportunity to show how vulnerable the Indian government is without their support. I consider this as blackmailing. The failure of this deal will make Pakistan and China happy. I am not pro US or anti China. However, if the Indo-US nuclear deal is for the benefit of the nation then why not go for it. India's energy requirements have to be taken care of. If the nuclear deal takes care of this then we need to go ahead and finalize the deal. With friends like these (Left parties), the UPA (United Progressive Alliance) does not need enemies. I consider the Left parties stand on the nuclear deal as anti-national.