I found the following link on a blog written by Ritesh Kothari:
I have used the above link to lodge my greviance against the state of infrastructure. I received a registration number for the same via email. At this moment, I do not know how effective it is. However, I thought it was worth trying out.
I would request all Indians to give it a shot. I am pretty sure every one of us is facing some issue or the other due to the incompetent nature of our public adminstration. Let us start questioning them. It just takes few clicks on your computer keyboard to initiate the process.
Pot hole ridden roads, lack of road safety, corrupt government officials, slow pace of infrastructure development work etc can be countered using the above website. Let us start a movement for a better tomorrow. Educated people like us have been guilty of not voting during elections stating that it is a waste of time as nothing will change. To bring about a positive change let us start using the website of the Department of Administrative Reforms And Public Grievances (DAR&PG) :
There is nothing to lose. Five minutes of your effort could solve big problems faced by many of us. I have taken a step and would request every one to do the same. Also, after reading this blog if someone lodges a complaint, please make a comment on my blog post about your experience (positive or negative). I would be eager to know the effectiveness of DAR&PG. Let us all fight for a better managed India.