Sunday, August 10, 2008


In life, if you wish to be successful, you should have the can do attitude. I know it is easier said than done. Personal experience has taught me that this is the attitude that will take you places. Saying yes to tasks that I had never done before helped me push myself to the limits. I used to work in a call center and was providing chat and email support to customers of our client. We did have agents who provided voice support also. However, initially neither I nor my superiors thought that I could do it.

One fine day one of the managers did come up with this suggestion that I should give it a shot. I reluctantly agreed only because I was assured of a formal training. The training started and I was enjoying it but destiny had some other plans. The client firm had a call center operating from Canada which had to stop functioning due to heavy snowfall. Prior to this, the voice agents from our office operated only in one shift and that was during our day time. Due to the adverse weather situation that existed in Canada, our voice agents were required to operate 24 hours a day. This meant 2 shifts of 12 hours each and shortage of agents also meant that I had to take up the new responsibility even before my training was completed. I decided to take the plunge with the can do attitude. I managed to do it because I had nothing at stake. Failure would not have gone against me; at the same time success would have renewed the faith in my abilities. First day, nervousness ruled but I persisted. Observing experienced agents go about with calls and trying to gradually implement their tactics helped me to deal with the situation and improve on a daily basis. Finally, I was a regular voice agent. May not be the best but definitely an effective one.

I had another experience similar to this wherein I was required to take up the responsibility for providing technical support via email and phone for a software I had no clue about. I was prompted to say yes by a voice within because of the success I experienced in the previous occasion. Like in my first experience, I started off nervously here too. However, time and patience helped me to overcome my nervousness. Also, support and guidance from my reporting manager and an ever ready to help attitude shown by a gentleman from the client’s end helped me to learn and grow. Again, I was not the best but I definitely was effective in playing the role assigned to me.

So, if negative feelings try to suppress the positive can do attitude within you, put a brave front and scare the life out of it. Believe in yourself and you will be able to do it.


Harsh said...

Totally agreed…… Attitude plays a very important role in success. If we look at the bright side of life, we can overlook its dark side. And it’s contagious; it not only affects us but also the people around us. The same way ur blog has made me post a comment on it… ;-)

Vijit said...

Thank you very much!