Vijit's Opinion

With almost 5 years of customer support experience with me, I thought I should share my views on customer service with everyone. So, here I am writing an article in my blog after a long long time. Customer support according to me is the best means of advertisement for a business. I feel quality customer service helps retain existing customers and the good will generated attracts more customers towards your firm. And if you don't provide quality customer service, existing customers will start looking for other options and disuade potential customers as well. I have also learned that most customers do not mind if their problem is not resolved at the very first instance. For them what matters is that someone is listening to them and empathizing with them. Also, customers hate to keep following up on an issue. If the follow up initiative is taken by the firm, the customer feels really good. Customer support is less of talking and more of listening. The reason why listening is important...

The Federal Cabinet secretary K. M . Chandrashekar in his letter to the ministers directed against being part of the function organized by the Gandhi Peace Foundation and the All India Parliamentary Forum for Tibet to honour the Tibetan spiritual leader, Dalai Lama. The reason being that it is not in conformity to the government's foreign policy. One of the prime reasons the Left parties are opposing the Indo-US nuclear deal is to ensure that another nation (US) does not have influence on India's foreign policy. However, the decision to ensure that ministers of Indian Government are not part of a function to honour Dalai Lama, the goverment was trying to please China. Is this not allowing a foreign nation to have influence on our foreign policy? Is this what the left parties mean by independent foreign policy? The Left parties are all for pro China government policies just because of the fact that a communist government is ruling there. I have nothing against China. I feel that...

A leader should be a father when it comes to discipline. He/she should be a mother when it comes to caring. A teacher when it comes to imparting knowledge. A guide when it comes to showing the right path. A friend when it comes to personal issues. A leader is someone who leads from the front. He should set an example so that people follow him with faith. If he expects his team to be sincere and committed to work, he will have to show the same sincerity and commitment towards work. If a leader expects his team to do whatever work is assigned to him, then he too should take up any task when the situation demands so that the team feels motivated. A leader should be a great listener and a good observer too. He should be patience personified. He should be proactive in making decisions and solving problems. He should have a democratic approach towards decision making. When he involves his team in decision making, he makes them feel important. This will reflect in the way they approach their ...

The UPA government which was so vocal about seeing the Indo-US Nuclear Deal go through, ultimately bogs down to the Left parties demands. They are not ready for elections and if they went through with the formalities for the deal, election was inevitable. However, my concern is not about the Nuclear deal falling flat. My issue here is that if the Left parties were so concerned about national security what were they doing when these talks were initiated by the UPA. At that time no one opposed. All the time, energy and money spent for the deal is now a big waste of public money. The fear of election, the fear of losing the government all resulted in the UPA taking an about turn. The honourable Prime Minister of India, Dr. Manmohan Singh and the President of the Congress party, Ms. Sonia Gandhi both were very vocal in their support for the deal. But now it is all history. Now India is in a very embarassing situation. The world was watching all the events very closely. It is only the Left ...

It hurts to see a state government and the judiciary at logger heads with each other. This is what is happening because of the stand taken by M. Karunanidhi, the Chief minister of Tamilnadu and the veteran leader of the DMK over the Sethusamundaram project. It all started after the Archaelogical survey of India (ASI) filed an affidavit on Ram Setu (Ram Setu or Adam's bridge is believed to be a bridge made by Lord Rama to cross over to Lanka in his efforts to rescue his wife Sita). The ASI questioned the very existence of Ram in it's affidavit. This prompted a huge backlash from BJP. After all Ram had helped them gain power. The Vishwa Hindu Parishad too came out strongly against the affidavit. They strongly opposed the affidavit filed by the ASI. The UPA government withdrew the affidavit immediately as it hurt the religious sentiments and faith of the Hindus. But the Chief Minister of Tamil Nadu continued to question the existence of Ram. He went to the extent of saying that w...

India beats Pakistan to claim the first ever 20-20 World Cup Title. The Final match was a roller-coaster ride. Pakistan looked in control after it restricted India to a total of 157 in 20 overs. It also looked in control when Imran Nazir was hitting the Indian bowlers to all parts of the ground. However, after his exit India was back in the game and seemed to be cruising along to victory. But then Misbah-ul-haq was standing tall and he almost swung the pendulum in Pakistan's favour. Just when Indian fans were thinking that the match is lost, Misbah-ul-haq's wicket falls and India wins. How it all began? India won the toss and elected to bat first. It is always crucial to win the toss and elect to bat in an important match. Chasing in a world cup final is not easy at all. Mahendra Singh Dhoni once again took the wise decision of batting first. However, the Pakistan bowlers bowled a tight line and length and never let India to take charge. Yusuf Pathan came in as a replacement to...