Secret for great customer service
I have been working in the customer service industry for over 12 years now and have been successful in figuring out the secret for great customer service. Through this blog post I will reveal it to everyone. What is that secret? Is it a CRM tool? Is it some skill development course that I am planning to share with you? No, definitely not. The mantra for great customer service is: “Listen to your customer” Yes, it is as simple as that. I have interacted with many customers during the course of my work life and have figured out that listening to the customer is the most important skill when interacting with customers. I would say customer satisfaction is majorly dependent on this. Every word that the customer speaks or writes is worth its weight in gold. I have also been a customer and interacted with customer support of different organizations. Such interactions helped me to confirm that active listening is the most important step in providing ...